Return Policy
At Mara Cabrera, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy.
How to Return an Item
If you wish to return an item, you have 14 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. The item must also be in the original packaging.
Steps to Return an Item
- Request a Return: Contact our customer service team within 14 days of delivery to request a return. Please provide your order number and the reason for the return.
- Prepare Your Item: Ensure that the item is unused, unworn, and in its original packaging.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Ship Your Item: Send the item to the return address provided by our customer service team.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process a refund to your original method of payment. Please note that it may take some time for the refund to be reflected in your account due to processing times.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Exchanges
If you need to exchange an item, please contact our customer service team to discuss the details. Exchanges are subject to product availability.
Contact Us
If you have any questions about our return policy, please contact us at info@mara-cabrera.com